Privacy Policy

Updated on August 12, 2024

0. Summary

DATA IS A BURDEN.

You don't want us to store any more than we need to, and we don't want to track our users - you pay us money, we have no need to sell this information to third parties. We do sometimes need to share information with third parties to enable certain functionalities. For example, we use MTN MoMoPay to process payments, and they'll need access to some information about you to enable that service.

Wherever possible, we aim to find the most privacy-friendly third parties to work with. Usually this means finding a service that is based within Rwanda, but sometimes this isn't always possible. We're always open to suggestions for other services that might be better.

We're always happy to engage in constructive conversions with our users regarding the service, feel free to reach out at info@somolabs.com if you have any questions or concerns.

1. Introduction

SomoLabs ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.somolabs.com (the "Website") and use our services. By accessing or using the Website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

2.1 Personal Data

We collect the information you submit at the time of signing up (as part of the registration form), as well as any information you submit as part of your use of the site (i.e. if you submit a form, we store which user submitted this). This information may include your name, email address, phone number, and other information you choose to provide.

2.2 Payment Information

If you make purchases on the Website, we may collect payment information such as credit card numbers, billing addresses, and other details necessary to process your transactions.

2.3 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website.

3. How We Use Your Information

We use the information we collect in the following ways:

3.1 To Provide and Improve Our Services

We may use your information to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Process your transactions and manage your subscriptions.
  • Understand and analyze how you use our services.

3.2 To Communicate with You

We may use your personal information to:

  • Communicate with you, including responding to your inquiries.
  • Send you updates, newsletters, and other marketing materials that may be of interest to you.

3.3 For Security and Fraud Prevention

We may use your information to:

  • Monitor and analyze trends, usage, and activities related to our services.
  • Detect, prevent, and address technical issues, security breaches, or fraudulent activities.

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We only share some of your information with third-party payment gateway to process subscription transactions on our behalf or assist us in providing the services.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings. If you need further assistance, please contact us at support@somolabs.com.

5.2 Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

5.3 Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

5.4 Do Not Track Signals

Our Website does not respond to Do Not Track signals. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Third-Party Websites

The Website may contain links to third-party websites and services that are not owned or controlled by SomoLabs. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Website and updating the "Last Updated" date at the top of this document.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@somolabs.com.